The Coach, December 2011

Entelechy makes clear distinctions among feedback, coaching, and difficult conversations in our training. For good reason. Used appropriately, each of these three techniques helps improve performance and engagement; used inappropriately, each of these three techniques can damage the employee-manager relationship, crush morale, and squelch performance. This issue of our newsletter describes those distinctions and when each conversation should be used.

December 2011

Author: STEP Consulting



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