- September 11, 2014
- Posted by: STEP Consulting
- Category: Newsletter, Uncategorized
Marissa from Boston: Terry, we implemented Entelechy’s coaching model several years ago and it’s changed our culture (not to mention our employee engagement!) How do you keep coaching fresh? (We’re in a customer service environment.) Thanks! Marissa
Terry: Marissa, as you’ve seen, coaching – when done appropriately – becomes so embedded in the organization that it becomes second nature. While that’s not a bad thing, when coaching becomes rote, it loses its effectiveness. Here are some ways our clients have kept coaching fresh in their organizations:
- Create quarterly coaching roundtables for coaches (team leads, supervisors, managers) to share what’s working and challenges.
- Create peer coach teams. Have peer coaches observe their partner coaching and then coach the coach.
- Invite coaches to share their biggest success stories. This can be done on a regular basis.
- Interview employees to see what THEY say about their coaches. Share success stories.
- Have coaches video record coaching sessions that they can share with other coaches.
- Combine #5 with a mini training session and you have an ongoing reinforcement program!
- Have a “Celebrate Coaches Day.” Go all in – buy t-shirts with “COACH” written on them; hand out whistles and clipboards; have coaches wear shorts and sneakers. Invite the Director to kick off the day with a huddle.
- You’re not in this alone! Invite/assign coaches to come up with one way to keep coaching fresh. Take turns leading the charge! Make it like a relay race; if you have the race baton, it’s YOUR turn to come up with something.
Marissa, I hope these ideas help spark your imagination! Keep up the great work!
Read more valuable leadership and management-related articles in this month’s Unleash Your Leadership Potential newsletter…